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Time Management for Managers – Tips For Working During the Pandemic and Beyond

When new team leads are promoted, I interview them to discuss the challenges of being a leader. I usually mention something a mentor told me long ago about success in life and the workplace — focus on these three traits: be honest, hard-working and smart. These principles are a simple...

Are Your Business Listings Sabotaging You?

Many small business owners pay little or no attention to their business listings across the web. That can be a big mistake. BrightLocal Conducted an in-depth look at the impact of business listings Among their conclusions are some startling ones: 94% of consumers have used a business information site ro find information...

4 Proven Strategies to Attract Top Remote Workers

Recent years have seen a rise in the demand for remote workers. So, in an effort to attract the best talent, many companies are including remote work in their benefit packages. You should consider a variety of different benefits when building your package, however. We will discuss four proven strategies...

Call Volume Forecasting: Predicting the Future from an Unusual Past

Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea. With it, you’re one significant step closer to delivering an exceptional...

How to Create Your First Digital Product in A Weekend

Yes, you can totally create your first digital product in a weekend. In this blog post, we are going to be sharing a step-by-step process that we have used to create over 50 digital products in the last three years. The first thing to remember is if this is your first digital...

Unlocking the Power of Diversity, Equity & Inclusion

Diversity, Equity and Inclusion is on top of every organisation – social or entrepreneurial and every leader worth their salt is thinking about how to make their culture more inclusive and equitable for all members of the tribe. In this blog I want to warn leaders about the risk of ignoring...

Everything You Need to Know About Payroll Reporting

First comes hiring. Then comes onboarding. Then comes … happily ever after? Not quite. If you have employees, you need to stay on top of all things payroll. And one of your big payroll responsibilities as an employer is withholding taxes and reporting said taxes to the proper government agencies. What you...

With Chinese ban final on crypto, firms scramble to sever ties

Cryptocurrency exchanges and providers of crypto services are scrambling to sever business ties with mainland Chinese clients, after Beijing issued last week a blanket ban on all crypto trading and mining. In a culmination of years of efforts to rein in the sector, 10 powerful Chinese government bodies including the central...

Optimizing the In-Store Experience for a Post-Covid Environment

As we continue on the road back to normalcy, there’s an obvious truth we have to acknowledge: Covid-19 has had a profound, permanent impact on brick-and-mortar retail. Dozens of iconic retail brands are facing bankruptcy. Several of these companies have already been forced to shutter for good since the beginning of...

Ready to Take the Leap of Business Ownership? Hard Trends Set the Foundation

During the course of one’s professional career, the thought crosses their mind that, “I wish I could just work for myself,” or they take a look at a product, service, or process and state, “there has got to be a better way. Nearly every day, an individual with that inkling takes...