Travis Esquivel is an engineer, passionate soccer player and full-time dad. He enjoys writing about innovation and technology from time to time.

Time Management for Managers – Tips For Working During the Pandemic and Beyond
Sep28

Time Management for Managers – Tips For Working During the Pandemic and Beyond

When new team leads are promoted, I interview them to discuss the challenges of being a leader. I usually mention something a mentor told me long ago about success in life and the workplace — focus on these three traits: be honest, hard-working and smart. These principles are a simple version of Warren Buffett’s values on hiring new employees and are critical to your success — and your team’s and company’s success. Honesty is the most important, because even criminals can be hard-working and smart. Honest people will contribute the most to the company or client they’re working for. Are you stealing time when no one is watching? Is the company getting what they’re paying for? Are you working at a comparable rate to what you’re producing? Are you smart? Are you efficient at what you do, but not afraid to look for new ways to do things and improve efficiency? If you feel like you can get away with slacking in any of these three areas, the results will eventually show. Good time management skills are critical to success as an employee, especially for those working from home. When you become a manager, time management becomes increasingly crucial, because fewer people monitor your every move. Also, for those working from home, distraction is all around. The dog needs attention, the dishwasher needs to be emptied, the kids are home from school, etc. Here are some essential tips I’ve found to help managers make their time – at home or […]

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Are Your Business Listings Sabotaging You?
Sep28

Are Your Business Listings Sabotaging You?

Many small business owners pay little or no attention to their business listings across the web. That can be a big mistake. BrightLocal Conducted an in-depth look at the impact of business listings Among their conclusions are some startling ones: 94% of consumers have used a business information site ro find information about a local business in the last 12 months. The most commonly used sources of business information are Google Facebook Yelp Instagram Apple Siri BrightLocal found that finding incorrect information on a business listing would stop 63% of consumers from using that business. Incorrect business listing information causes customers to lose trust in the business to different degrees: phone number – 66% address – 60% business name – 49% opening hours – 40% email address – 46% photos – 45% 85% of consumers found incorrect or incomplete information on a business listing in the last year. 77% found conflicting information for the same business on different business listing sites. In the last 12 months, 81% of consumers visited a business that said online it was open, but that was actually closed due to the pandemic. Find the full report on business listings here. Business listings can hurt you in several ways Here are some of the more common ways your business listings can hurt you. You’re missing If someone is looking for what you do or sell in a search engine, directory, map, or mobile app and you’re not there – clearly they can’t find you. You’re a […]

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4 Proven Strategies to Attract Top Remote Workers
Sep28

4 Proven Strategies to Attract Top Remote Workers

Recent years have seen a rise in the demand for remote workers. So, in an effort to attract the best talent, many companies are including remote work in their benefit packages. You should consider a variety of different benefits when building your package, however. We will discuss four proven strategies to help you attract top remote workers in this article! #1 Be competitive Today, when remote work is the norm, not the exception, being competitive seems to be a real challenge. Companies and managers that easily fall into the “comfort zone” approach — throwing everything at their employees to keep them happy while they’re in the office — might find it hard to attract top remote workers. It’s not enough anymore for companies to throw free coffee, snacks or lunches at their employees. To compensate your staff without having to offer other perks such as flexible working hours, telecommuting days, etc., you need something else: a competitive salary! If you want people who love what they do (and will be more productive) but also have families/other priorities besides work, you need an attractive compensation package with benefits around family time and flexibility which are necessary these days even when talking about full-time positions. So if one of your employees wants to go on a family trip for two weeks, you should always let them — as long as the work gets done. This is what top remote workers are looking for! Bottom line: It’s not enough anymore just being competitive […]

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Call Volume Forecasting: Predicting the Future from an Unusual Past
Sep28

Call Volume Forecasting: Predicting the Future from an Unusual Past

Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea. With it, you’re one significant step closer to delivering an exceptional customer experience. But customer care volume forecasting typically relies heavily on historic trends. The prior year’s (or quarter’s) volume trends and arrival patterns can, and generally should, inform your projections about what is coming. There may occasionally be an anomaly – be it a season or a month due to unusual, unpredicted circumstances—but typically those anomalies represent a bump in the road of big picture forecasting. Most of us have never seen an anomaly like the pandemic until now. In the thick of it, we all scaled up or down depending on what was happening to our business and what our customers needed most. But now what? We’re all bored out of our minds by the phrase “new normal,” but we can’t deny that the pandemic has rearranged our maps. The landscape has totally changed—the map tells us where we’ve been, but it no longer provides accuracy regarding the way forward. *** Let’s look at a couple of examples from our outsourced customer care programs. In March 2020, one of our long-term clients, an eComm grocery retailer doing more than 15,000 same-day grocery deliveries, basically became an essential service. With cities under lockdown and every trip to the grocery store […]

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How to Create Your First Digital Product in A Weekend
Sep28

How to Create Your First Digital Product in A Weekend

Yes, you can totally create your first digital product in a weekend. In this blog post, we are going to be sharing a step-by-step process that we have used to create over 50 digital products in the last three years. The first thing to remember is if this is your first digital product, or even if it’s not but you want to create something quick, focus on providing one quick win for your audience. One quick win does not require you to create a big course, it could be a simple ebook, a masterclass, or a mini-course that goes deep into one impactful result. So in this post, we are going to specifically talk about how you can create something that is quick, easy to consume but also actionable and impact-driven. We have divided the process in 5 steps: The Outline Making Decisions Content creation Test and Launch Ongoing Promotion Plan Let’s get into each of these steps. The Outline Before you get started with any content creation, it’s important to create an outline to work from. First, we are going to map out the topic, audience and objective of your digital product. Deciding your topic: Before you decide to start working on your outline, it is important to decide the topic for your course. The best way to decide the topic is to think about the questions you are often asked, or something you have a unique experience in. If you have an audience, you could create something that […]

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